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FAQs

FAQ

HOW TO BUY AT KITCAT.COM

How do I make a purchase?

What payment methods do you offer?

Where can I find the details of my purchase after making the payment?

HOW THE 'MY ACCOUNT' SECTION WORKS

How do I create an account?

I forgot my password, what do I do?

I want to receive offers and recommendations for new products, what should I do?

SHIPPING INFORMATION AND DELIVERY TIMES

Is there free shipping?

How much are the shipping costs?

When will I receive my order after payment?

Where will I receive my order?

Why do I have to give my phone number?

How can I find out where my order is?

Can I gift Kit Cat to a friend?

HOW TO MANAGE AN INCIDENCE WITH YOUR ORDER

The product has arrived in bad condition, what can I do?

Do you have customer service? How can I contact with you?

INFORMATION ABOUT OUR PRODUCTS

Are the products really natural?

Are the products suitable for all types of cats?

How do I introduce wet food into my cat's diet?

Is milk good for cats?

What daily ration of wet food should I give my cat?

Why choose Kit Cat?

Why incorporate Kit Cat's wet food into my cat's diet?

Why give my cat the Purr Puree snacks?

Why give Kit Cat milk to my cat?

Do you have any type of wet food for cats with kidney failure that need extra hydration?